Privacy Policy

Last updated: March 2026

1. Who We Are

Plug In Battery Ltd (Company Number: 17134171), trading as Plug-In Solar ("we", "us", "our"), operates the website plug-insolar.co.uk. We are registered in England and Wales and act as UK sales agent for PowerXpress Ltd. For data protection enquiries, contact us at sales@plug-insolar.co.uk.

2. What Data We Collect

We may collect and process the following personal data:

Identity data: Name, email address, phone number
Property data: Property type, whether you have solar panels
Transaction data: Purchase details, delivery address, payment information
Technical data: IP address, browser type, device information, cookies
Usage data: How you use our website, pages visited
Communications data: Messages you send us via our contact form

3. How We Use Your Data

We use your data for the following purposes under the lawful bases indicated:

To process orders and deliver products (contractual necessity)
To respond to enquiries (legitimate interest)
To send relevant product information (consent, where given)
To improve our website and services (legitimate interest)
To comply with legal obligations (legal obligation)

4. Orders: PowerXpress LTD Is the Seller

Products ordered through this website are sold and fulfilled by PowerXpress LTD, Unit 1, Kelpatrick Road, Slough, SL1 6BW, United Kingdom (VAT GB516323220). When you place an order or reservation, we share your name, contact details, delivery address and order details with PowerXpress LTD.

PowerXpress LTD uses this data as an independent controller to take payment, arrange delivery, and handle cancellations, returns, refunds, faults and warranty claims. Payments are processed by Stripe on behalf of PowerXpress LTD; we do not see or store your card details.

For questions about how PowerXpress uses your order data, contact contact@powerxpress.com or +44 7990 069488. For anything about this website, marketing or the affiliate programme, contact us at sales@plug-insolar.co.uk.

4a. Other Data Sharing

We do not sell your personal data. We may also share data with:

Payment processors (to process transactions securely)
Analytics providers (in anonymised/aggregated form)
Legal authorities (where required by law)

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Order data is retained for 6 years for tax and legal purposes. Enquiry data is retained for 2 years unless you request earlier deletion.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Rectify inaccurate personal data
Request erasure of your personal data
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at sales@plug-insolar.co.uk.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

PowerXpress LTD's Own Policies

PowerXpress LTD also publishes its own policies. Where this page gives you more protection, or where UK consumer law applies, those rights are not reduced.